What form of payments do you accept?
Visa, Master Card, Discover, Money Orders, Checks, and Wire Transfer.

Do you offer credit?
No we do not at this time. All sales are C.O.D.

Are there cancellations on special orders?
No. After you have approved your design, cancellation is not possible.

How long will it take to make my bracelet from start to finish?
Each bracelet takes 2-6 weeks depending on the complexity of the design.

Will I be able to see my design before it is made?
Yes.

How long will it take to see my bracelet design after I pay for it?
Usually within a week.

Will you modify my design if I am not happy with it?
We will work with you to make you happy.

What happens after you modify the design and I am still not happy?
We will give you a refund.

Are there volume discounts?
Yes, but for our stock items only.

What metals do you use to make custom bracelets?
Silver, Gold, and Platinum. If you order 300 bracelets or more, we can offer you Steel, Pewter, and Brass.

Do you offer engraving services?
Yes.

Do the bracelets come with a warranty or certificate of authenticity?
Yes.

Do the bracelets come with a box?
Yes.

Can I use my FedEx or UPS account to ship my items?
Yes. Email us the tag. You will be responsible for all shipping and insurance fees.

How do you ship?
United States Postal Service, Registered or Express. We have found it is the least expensive way to ship and the safest.

What do I do if I have to return my product due to a defect?
Mail it back to us with the product return form.

Do you offer rush services?
We have been known to pull off miracles at times.

Can I wear my poker bracelet in water?
We recommend you do not if it has enamel on it.

Do you offer discounts for charity events?
Yes.

Do you sponsor events?
We are open to suggestion.

What happens if my bracelet does not fit?
All bracelets come in a standard length: 8 to 8.5 inches. You will also get extra links for the steel bracelets. Steel bracelets are easily adjustable at your local jeweler or you can do it yourself if you are handy. For gold and silver bracelets, links can be ordered if necessary.

Can I add diamonds or gem stones to my bracelet design?
All bracelets can have diamonds and gem stones added to their designs.